Doxie's Fanatical Support

• Updated November 9, 2015


At the time of writing, I work for Rackspace, home of Fanatical Support. What is Fanatical Support? Fanatical Support is multifaceted, but one part of it is going above and beyond the call of duty for the customer.

Few companies provide true Fanatical Support. Doxie is one of the companies that does.

Back in November 2012, I needed a portable scanner. After some research, I purchased a Doxie Go.

The little Doxie Go has scanned countless of my documents, IDs, letters, and pictures. It has never let me down.

Fast forward two and a half years to the present. I amĀ using dd to securely erase the internal flash storage on my Doxie Go (this thing has scanned a lot of sensitive data), and, in the process, I brick the scanner.

Bummed out, I email Doxie’s customer support to see if they can help me.

Sure enough, Doxie said “no problem”, mentioned that corruption of the internal storage can sometimes happen, and they shipped me a brand new Doxie Go without question.

This is not the first time I have written about Doxie’s awesome customer support.

I very quickly received the delivery email that my new Doxie Go had arrived, but it was no where to be found. It was mistakenly sent to an old address of mine. I let Doxie know. They owned up to the simple clerical mistake and shipped me another new Doxie Go and a case to go with it as an apology for the mix up.

If that isn’t Fanatical Support, I don’t know what is.

Keep doing what you’re doing Doxie, because you’re doing it right.

If you found this post useful, you can help support this site and get something for yourself by signing up for any of the services listed below through the provided links.

The following links are part of affiliate programs, and I will receive a referral payment from any of the services you sign-up for.

  • Get Faster Shipping: Perhaps you're about to order some stuff on Amazon but want to get more value out of the money you would normally pay for shipping. Sign-up for a free, 30-day trial of Amazon Prime to get free two-day shipping, access to thousands of movies and TV shows, and more.
  • Start Investing Now: Are you looking to start investing some of your disposable saved income? Get started by opening an account with Webull, where upon sign-up and opening a brokerage account with an initial deposit of at least $100 you will receive 1 stock valued (subject to change based on normal market movement) between $8 and $1600.

Thanks for reading and take care.